Terms & Conditions of Registration
Group Tour Terms and Conditions
Your space on a tour is reserved only when we receive your deposit payment. We regret that we cannot reserve spaces without payment, although we will hold places, for one week only, for those who state that they are sending a deposit by cheque. All tour participants must complete a Booking Form and accept the Terms & Conditions of Registration for each tour.
Clients who pay their entire tour cost by cheque(s) at the time of registration (either one cheque for the full amount or one for the deposit and a second cheque dated 90 days prior to departure for the balance) will be entitled to a 1.5% reduction of the total cost of the tour. We also accept Visa, MasterCard and American Express. If you pay by credit card, the balance will be charged automatically 90 days prior to the tour date.
Some credit card issuers will charge a Foreign Transaction Fee, which can amount to as much as 3% of the total tour cost, for payments made to us, as we are located in Canada. Please note that this is not a charge added by Aria Tours, and is solely at the discretion of the credit card issuer.
MINIMUM NUMBER OF REGISTRANTS
If six travellers register for a tour, it will run with an Aria Tours Director. If fewer than six register, the tour may be cancelled, and registrants will be notified within 60 days of the tour start whether this is the case. When it becomes necessary for Aria Tours to cancel a tour, registrants will have the option to receive a full refund (see Refunds for applicable restrictions) or, if circumstances permit, proceed with the tour on a self directed basis. In the latter instance, certain refunds may apply and will be addressed on a case-by-case basis.
Tour members are entitled to the choice of a full and immediate refund or a comparable alternate tour acceptable to the customer if the following conditions occur: 1) the scheduled departure of any transportation that forms part of the tour is delayed or advanced by 24 hours or more, unless the delay or advancing is the result of: (a) mechanical problems with a vehicle, ship or aircraft; (b) safety considerations; (c) weather conditions; (d) a strike or lock-out; or (e) force majeure; 2) a different cruise ship is substituted; 3) the accommodation is changed or the standard of the accommodation is changed; 4) the total price of the tour is increased and the cumulative increase, except any increase resulting from an increase in retail sales tax or federal goods and services tax, is more than 7 per cent; 5) the documents needed for the tour are changed because the transportation routing is changed, and there is not enough time for the person to obtain the documents before the departure; and 6) if a tour is cancelled because fewer than 6 people register.
Tour deposits are otherwise refundable, less any amounts already transferred to suppliers (for such services as tickets or deposits on hotels) plus a $400 per person administrative fee, up to 90 days prior to departure. For cancellations between 90 and 60 days prior to departure, there will be a charge of 50% of the balance due. Requests for refunds must be received in writing. There will be no refunds within 60 days of departure, and if the balance has not yet been paid at that time, the charge for cancellation will be the full balance amount.
Aria Tours is not responsible for any incidental costs, including but not limited to flight cancellation and travel insurance. We recommend waiting to book flights until the minimum registration number for a tour is met, or purchasing Cancel For Any Reason travel insurance.
WE STRONGLY RECOMMEND TRIP CANCELLATION INSURANCE. An application for travel insurance will be included with our confirmation of your reservation (unless you have asked us to not include this information), and you will have 21 days from the time your deposit is received to mail the insurance application in order to receive the maximum coverage (i.e., for pre-existing conditions). Our supplier offers a CANCEL FOR ANY REASON policy that may cover up to 75% of your losses in the event that you cancel a tour, regardless of when or why you do so. If you wish to purchase a policy, you may do so by contacting the provider directly. Once you have purchased insurance, regardless of the provider, please forward your policy information to us. If you choose not to purchase an insurance policy, you must indicate on our Booking Form that you have declined the insurance. We regret that we are unable to provide insurance for residents outside the U.S.
WE STRONGLY RECOMMEND THAT YOU OBTAIN SUPPLEMENTARY HEALTH INSURANCE from a private insurance company to provide you with additional coverage during your absence. If you are a resident of Ontario and you are insured under OHIP, you are entitled to very limited funding for a limited range of medical services when you are travelling outside of Canada. Also, the amount of funding provided by OHIP will not usually cover the full cost of any health services that you do obtain outside of Canada. To obtain private insurance contact a private insurance company or call the Canadian Life and Health Insurance Association Inc. at 1-800-268-8099.
ARIA TOURS INC.
PO Box 159,
122B Bridge Street,
CANADA, K0A 1A0