Custom Bookings Terms and Conditions

PAYMENTS

Payments may be made by Visa, MasterCard, American Express, cheque, money order or wire. Tour costs are stated in US Dollars and include all taxes, fees and services. All credit card payments will be processed directly in US dollars. Canadian clients have the option to pay in Canadian Funds (converted from USD on the date payment is sent/taken).

REFUNDS

Our custom booking fees (20% of the cost of any specific service provided by the end supplier) and custom tour design fees ($500 for tours up to 6 nights; $750 for tours beyond that) are non-refundable. The services themselves may be refundable in whole or in part, and this is to be determined on a case-by-case basis.

TRIP INSURANCE

WE STRONGLY RECOMMEND TRIP CANCELLATION INSURANCE. An application for travel insurance will be included with our confirmation of your reservation, and you will have 21 days from the time your deposit is received to mail the insurance application in order to receive the maximum coverage (i.e., for pre-existing conditions). Our supplier offers a CANCEL FOR ANY REASON policy that may cover your losses in the event that you cancel a tour, regardless of when or why you do so. If you wish to purchase a policy, simply contact your provider directly. Once you have done so, please let us know that you have purchased a policy. If a tour member chooses not to purchase an insurance policy, they must complete a waiver and return it to us. We regret that we are unable to provide insurance for residents outside the U.S.

HEALTH INSURANCE

WE STRONGLY RECOMMEND THAT YOU OBTAIN SUPPLEMENTARY HEALTH INSURANCE from a private insurance company to provide you with additional coverage during your absence. If you are a resident of Ontario and you are insured under OHIP, you are entitled to very limited funding for a limited range of medical services when you are travelling outside of Canada. Also, the amount of funding provided by OHIP will not usually cover the full cost of any health services that you do obtain outside of Canada. To obtain private insurance contact a private insurance company or call the Canadian Life and Health Insurance Association Inc. at 1-800-268-8099.

PROGRAM DETAILS

Itineraries are subject to change. This includes performances, hotels, restaurants, etc. We will inform you of any changes as soon as we are aware of them. Complete trip details will be included in comprehensive handbooks sent to you approximately 30 days prior to departure.

PRIVACY AND CONFIDENTIAL INFORMATION

Aria Tours is committed to controlling the collection, use and disclosure of personal information provided by tour members to employees of Aria Tours. Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the tour member or as required by law. Personal information shall be protected by security safeguards appropriate to the sensitivity of the information and retained only as long as necessary for the fulfillment of the purpose which it was collected.

RESPONSIBILITY OF TOUR PROVIDER

Aria Tours Inc. and its agents are not responsible for accident, death, injury, loss, detention, annoyance, irregularity or delay caused by any hotel, transportation company or third party, or resulting from quarantine, illness, weather, strike, terrorist act, act of nature, failure of transportation company, disturbance, government restrictions or regulations, change in transit or hotel service, mechanical failure or other causes over which we have no control. Full responsibility for operation of aircraft, ships, trains and vehicles used for tours rests with the operating companies. Reasonable changes in the routing, transit companies, hotels and sightseeing services may be made if deemed necessary or advisable for the comfort and well-being of the passengers. Aria Tours Inc. assumes no responsibility for loss, theft, damage or accident to passenger baggage.

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