"We can't say enough good things about our trip. The hotels, restaurants, tour guides, and opera performances were all first class. We thoroughly enjoyed the experience and felt very well taken care of the entire time. Thank you for doing such a great job in preparing the trip for us."
— Sandra & James F., Custom Italy 2008

"Thanks to your careful planning, the Puccini Festival 2008 trip was a great success. We enjoyed it tremendously. In your Lucca hotel you have found a true winner. It is the best boutique hotel we have stayed in. The staff are exceptional."
— Thomas & Margaret H.

• design or assist with any tour that you can imagine, anywhere in the world
• make all arrangements for your trip, so you don't have to
• arrange for you to pay suppliers directly at our costs
• include a printed itinerary for your trip that removes any guesswork—as though you've been escorted by a tour director the entire way

1. Give us as much detail as possible about your desired dates of travel, places you wish to visit, performances you wish to attend, guided tours you require.
   
   
2. Let us know the class of service you wish (4-star hotels? 2nd category performance seats?)
   
   
3. We will give you a cost quote for your trip
   
   
4. If you decide you like what we've proposed, we require a pre-payment (non-refundable) of our fee for the booking service: 20% of the total cost of your arrangements.
   
   
5. If you would like to have us design your tour for you as well, our fee for tour design is $300, which we require in advance (this fee is in addition to the 20% service fee).
   
   
6. All billing is done in USD (or CDN for Canadian residents). Costs and fees are calculated on the date of billing, and any applicable exchange rates are calculated on that day, using the official Bank of Canada exchange rate.
   
   
7. If, as is the case in some instances, our suppliers require that we pay the cost of your service directly in order to receive the preferred rate (hotels, tickets, etc.) then we will bill you for that service plus the 20% fee for the booking. Otherwise, you will pay the supplier directly when the service is rendered.
   
   
8. Regardless of whether we pay the supplier or you pay them directly, we will authorize full payment for the service whenever you so desire (if, for example, you wish to pay 6 months in advance because the exchange rate is favourable).
   
   
9. 30 days prior to departure, we will forward all documents and materials necessary for your tour, in addition to a detailed Guidebook that will contain contact information, a daily itinerary, and background detail for cities, tours and performances included as part of your trip.
   
   
10. We will make special arrangements with contacts in each city to ensure that you are taken care of along the way, and we are always here to assist you while you are travelling.
    

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Contact us today to make your dream trip become reality.

ARIA TOURS
TELEPHONE: 1-866-686-1288 / FAX: 1-613-686-6042
EMAIL: info@ariatours.com
MAIL: P.O. BOX 46005
2339 OGILVIE ROAD
OTTAWA, ONTARIO
CANADA K1J 8M0
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TERMS OF CUSTOM BOOKINGS

PAYMENTS
Payments may be made by Visa, MasterCard, American Express, cheque, money order or wire. Tour costs are stated in US Dollars and include all taxes, fees and services. Visa and MasterCard payments will be processed directly in US dollars. American Express payments will be converted to Canadian funds at the best rate on the date the transaction is processed. We will make every effort to ensure that our US clients' American Express statements show the exact published tour cost. In some cases it may be slightly less or slightly more due to the conversion. If it is less, you benefit; if it is more, let us know, and we will make up the difference (excluding any foreign transaction fees charged by your card provider).

REFUNDS
Our custom booking fees (20% of the cost of any specific service provided by the end supplier) and custom tour design fees are non-refundable. The services themselves may be refundable in whole or in part, and this is to be determined on a case-by-case basis.

TRIP INSURANCE
WE STRONGLY RECOMMEND TRIP CANCELLATION INSURANCE. An application for travel insurance will be included with our confirmation of your reservation, and you will have 15 days from the time your deposit is received to mail the insurance application in order to receive the maximum coverage (i.e., for pre-existing conditions). Our supplier offers a CANCEL FOR ANY REASON policy that may cover your losses in the event that you cancel a tour, regardless of when or why you do so. If you wish to purchase a policy, simply fill out the included application form and mail it directly to the provider with the payment (the application includes a simple method of calculating your premium). Once you have done so, please let us know that you have purchased a policy with our provider. If a tour member chooses not to purchase an insurance policy, they must complete a waiver and return it to us. We regret that we are unable to provide insurance for residents outside the U.S. and Canada.

HEALTH INSURANCE
We STRONGLY RECOMMEND THAT YOU OBTAIN SUPPLEMENTARY HEALTH INSURANCE from a private insurance company to provide you with additional coverage during your absence. If you are a resident of Ontario and you are insured under OHIP, you are entitled to very limited funding for a limited range of medical services when you are travelling outside of Canada. Also, the amount of funding provided by OHIP will not usually cover the full cost of any health services that you do obtain outside of Canada. To obtain private insurance contact a private insurance company or call the Canadian Life and Health Insurance Association Inc. at 1-800-268-8099.

PROGRAM DETAILS
Itineraries are subject to change. This includes performances, hotels, restaurants, etc. We will inform you of any changes as soon as we are aware of them. Complete trip details will be included in comprehensive handbooks sent to you 30 days prior to departure.

PRIVACY AND CONFIDENTIAL INFORMATION
Aria Tours is committed to controlling the collection, use and disclosure of personal information provided by tour members to employees of Aria Tours. Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the tour member or as required by law. Personal information shall be protected by security safeguards appropriate to the sensitivity of the information and retained only as long as necessary for the fulfillment of the purpose which it was collected. A copy of our privacy policy is included in this package.

RESPONSIBILITY OF TOUR PROVIDER
Aria Tours Inc. and its agents are not responsible for accident, death, injury, loss, detention, annoyance, irregularity or delay caused by any hotel, transportation company or third party, or resulting from quarantine, illness, weather, strike, terrorist act, act of nature, failure of transportation company, disturbance, government restrictions or regulations, change in transit or hotel service, mechanical failure or other causes over which we have no control. Full responsibility for operation of aircraft, ships, trains and vehicles used for tours rests with the operating companies. Reasonable changes in the routing, transit companies, hotels and sightseeing services may be made if deemed necessary or advisable for the comfort and well-being of the passengers. Aria Tours Inc. assumes no responsibility for loss, theft, damage or accident to passenger baggage.

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